E-mail support (support@aeroworx.com)
Before submitting any customer support requests
via e-mail to
support@aeroworx.com,
please ensure that you provide us with a detailed
description of your issue/s. Please include
all of the following information to help us
ensure that your support issue is resolved
as quickly as possible:
-
If
you know, specify how your issue or
error may be reproduced.
-
The
full product name and version number
(make sure to use the latest version).
-
Your
operating system and PC Specifications.
-
Your
joystick and/or yoke type and specifications.
-
If
you are using any external hardware,
e.g. GoFlight etc., please inform us.
Support Forum (Click
here to visit the Forum)
We offer forum based support for all our products.
In order to access the support forums, you
will need to register. We do visit the forums
regularly, but if you have an urgent issue,
please contact us via e-mail to ensure quick
response.
NOTE: We may be out of the
office for a day or two at a time due to work
commitments. Should you not get an e-mail
reply from us within 24 hours, please post
your problem / question / suggestion in the
Support
Forum, where it will be visible
to all, including the support staff.
